Question 1

How do I pay for my services?

Accepted Answer

1. All payments under $100 are to be paid in full. Payments over $100 will require a %50 non refundable deposit upon invoice. The remaining balance shall be paid upon final renders of project and shipping/printing requests. Under NO circumstances will a refund be given.
2. Email hello@leftdesign.co in order to receive an invoice.
3. Use a major credit/debit card.
4. Pay with the corresponding invoice.

Question 2

How do I order individual design/print services?

Accepted Answer

Send your request(s) to hello@leftdesign.co or order by using the shop now button on the website.

Question 3

What formats will I receive once the design is complete?

Accepted Answer

All finalized files will be sent in JPG, PNG, PDF, EPS, and PSD (by Request).

Question 4

How will I keep in contact with Left Design during my transaction?

Accepted Answer

Email us! Email us at hello@leftdesign.co to keep up with your project. If you have any questions please feel free to contact us at anytime via email or by texting (404.900.1502).

Question 5

What is the turnaround time?

Accepted Answer

Depending on your service request, Left Design's standard turnaround time is between 3–7 business days. Rush fees must be paid in full upon requests.
 
-$100 extra fee for a 24 Hour to 48 Hour turnaround

Question 6

What all do I need to start my design request(s)?

Accepted Answer

1. Verbiage (Headlines, text, and any information that will be needed).
 
2. Logo (Logo Sketches, inspirations, references, etc.)
 
3. Pictures (Pictures must be high quality) Failure to do so will result in a delayed turnaround time.
 
4. Anything additional should be in your email request(s).

Question 7

What if I don't like it?

Accepted Answer

Changes are available! 
You will receive (2) free minor edits - text change, color change, logo/picture placements
After those (2) edits, there is a $25 or more revision fee (per edit change) depending on the design changes. 
Edits Include(s): Color changes, placement and text changes
 
- Refunds are not accepted once work is done
- Make sure you send all details to ensure quality work and services
-Under NO circumstances can you change the full design unless you are paying the extra revision fees

Question 8

Do I own the design after it is complete?

Accepted Answer

Yes! You own all copies of your designs except the PSD or AI file.
You can purchase the AI and PSD file.

Question 9

Is the .PSD or .AI file included?

Accepted Answer

Unfortunately no, if you want the working/edit file (.PSD or .AI) to your project is will cost an additional  $200. You can deposit the extra funds once requested and approved.

FAQs

Frequently Asked Questions