Policy

Payment Information

Order Process

Payments & Deposits


All invoices are to be paid before starting a project. Once the project is paid for the client and Left Design LLC both agree on the agreed amount and policy. Invoices must be paid within 24 hours or the corresponding invoice will be cancelled. Projects over $100 are subject to a 50% non-refundable deposit in order to begin the design process. Any projects/services under $100 require a full payment in order to move forward. All promotional offers must be paid in full upon promotional items/sales. Please note all projects are subject to a complete 100% non-refundable payment from client. We assure that your project will be one that you will love! Under no circumstances can a refund be given, especially after work and/or proofs are sent to the client. Payments accepted includes a major credit/debit card, Cashapp, PayPal and an invoicing system that includes a 4% processing fee.




Refunds


All projects are subject to a complete 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or the service has begun. No refunds are given for any promotional sale prices and all sale invoices must be paid in full. If for any reason the client cancels services, no payment shall be reimbursed and the service(s) becomes forfeited by the client. Client may receive a 6 month credit with Left Design LLC for equal value if they choose not to began on the original date. Any timeframe after the 6 months from the dated invoice becomes forfeited. Once promotional items have been shipped and delivered, no refund shall be reimbursed unless items are defective. If for any reason a client cancels services, no payment shall be reimbursed and the payment becomes forfeited by the client.




What's included in my service(s)


All projects are subject to receive optimized/high quality (JPG, PNG, PDF, and MP4 Files). PSD, EPS, and SVG files can be requested from a printer by email for printing purposes only.





Confidentiality & Privacy Policy


Left Design LLC agrees to keep all client information private and secure. We refuse to share any private information from our clients. Third-party banking is used to verify payments, to insure collecting the proper data. We will contact users after their purchase is completed successfully. Left Design's privacy policy is of the highest importance and safety to your business.





Client Information

Proofs & Samples


Client will receive samples during the course of the paid service. Within the timeframe the client will receive two free edits, after those two edits a $50 revision fee will be in place per edit request. Edits include(s) 1. Color Changes 2. Text Change 3. Placement Change of object Adding anything additional after details have been sent about said project, a $50 fee will be in place per add-on request.




Turnaround Time


Turnaround times may vary at any time. Standard turnaround times are between 3–7 Business Days. If you would like your order sooner you may pay an additional $100 fee ontop of you service charge, in which guarantees a 24HR–48HR turnaround time. Website design is a 5 to 14 Business Day turnaround time to ensure that the client has all of the proper content to launch. All services will be given a turnaround time via email/reciept. Client will be notified if for any reason the turnaround time needs to be extended.




Communication


Communication with Left Design LLC shall be done via email or by phone. Please allow up to 48 Hours for a response from Left Design LLC. All details shall be written out via email in order for the client to receive quality service. Phone calls are by appointment only. If for any reason a client does not communicate within the turnaround time, the service is forfeited and deemed incomplete/unavailable.





Privacy & Safety

Confidentiality & Privacy Policy


Left Design LLC agrees to keep all client information private and secure. We refuse to share any private information from our clients. Third-party banking is used to verify payments, to insure collecting the proper data. We will contact users after their purchase is completed successfully. Left Design's privacy policy is of the highest importance and safety to your business.